FAQs
Why buy through the Dell BYOD Portal?
Dell has chosen a small group of devices from the DET approved devices on the Education Panel for our BYOD Program powered by Datacom Systems. Two of these notebooks were specifically created for the education market. Our notebooks and tablets come with either 1 or 3 year Next Business Day Onsite Warranty, and options for Accidental Damage Protection…. Dell also includes 24x7 software support. So you’re covered.
Dell Pro Support Onsite Warranty Solution – what do you get?
Each laptop offered on the Dell BYOD Portal includes 3 years onsite warranty, 24x7 Software Support. The repair can be done either at your home or work with Dell accredited service providers. Alternatively you can return the laptop to the Dell repair centre.
Dell Accidental Damage Protection Policy (ADP) – what do you get for this?
What is ADP? ADP is an enhanced Warranty Service provided by Dell underwritten by AIG Australia Limited. With this service, if purchased, for the term of your coverage, if Dell Notebook/Tablet fails because of accidental damage, Dell will repair the device as necessary or replace the device with a new product which is equivalent to the damaged product, as determined by Dell on behalf of AIG. The number of claims per year is limited to one claim. Dell does not charge an excess on your claims.
What’s Not Covered? ADP does not include cover for:
- externally-attached computers, peripherals, or other devices that may work in conjunction with the Supported Product;
- components, cases, television or monitor wall mounts, wiring, or items commonly known as “accessories” or “consumables” and which are not built in or on the base unit of the Supported Product; or
- any other components not internal to the Supported Product for which you purchased Service; and
- other parts/components requiring regular user maintenance including but not limited to batteries, light bulbs, disposable/replaceable print/ink cartridges, print or photo paper, memory disks, memory cards, SIM cards, disposable memory devices, wire connections, carrying cases, stylus pens, docking stations, external modems, external speakers, game devices, game disks, secondary monitors, external mouse for notebooks, external keyboard for notebooks, or other input/output devices.
Please refer to the Service Description document for a full list of exclusions and terms and conditions in the Product Disclosure Statement contact Datacom for a copy.
Avoid Accidental Damage on your Dell Computer
A great introduction for new computer owners, especially younger ones, on how to avoid damaging your new Dell. Please go to the following website to view this informative video http://youtu.be/qZ34IRZFmGs
Delivery of Laptop
Each laptop will be shipped to your home address with Star Track Express. Should you not be home, the package will be sent to your local post office for collection. You will receive a text message advising of an approximately delivery date. If you are not at home, a notice will be left and you can collect this from the post office advised on the slip.
Who do you contact for questions relating the products, delivery of your laptop or the Dell BYOD Portal?
You can either email Datacom at DellBYOD@datacom.com.au or call us on one of the numbers below:
Sales – (07) 3842 8888
Dell ProSupport – 1300 662 087
Protecsure – 1300 268 374